If your information checks out, the site will help you create a new password. If you don’t remember the full email address or cell number that’s on file, or don’t have access to them anymore, you can fill out a questionnaire including account security questions. You must then confirm the full address or number and choose which one you’d like them to send the reset code to. The online form will show you an incomplete email address and cell number you have on file.
It will be easier to reset your password online if your current email address or cell phone number are saved to your Microsoft account. You must provide the complete information in order to continue. The online form will show you some of the email address and cell number you have on file. Although you can find a phone number for Microsoft support, I was told when calling that they can’t help with password resets you must use their online form. You can complete this from another PC, or even a smartphone or tablet.
If you have a Microsoft-based Windows 8 account, you can use Microsoft’s online form to reset the password. Resetting the password of a Microsoft account
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